Terms of Service

These Terms of Service ("Terms") are an agreement between you and NAVO Technologies LLC ("NAVO", "we", "us"), a limited liability company established in Ashland, Ohio. They govern your access to and use of the NAVO application, websites and related services (the "Service").

By creating an account, checking the acceptance box at signup, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

NAVO is an actively developed service. We may add, modify, limit or remove features and may update capacity or usage limits as the Service evolves. We do not promise that any particular feature, integration, capacity or availability will continue indefinitely. Where practical, we will provide reasonable notice of material changes that adversely affect your use of the Service.

You must be at least 18 years old to create an independent NAVO account. By creating an account you confirm that you meet this age requirement and that you have the legal capacity to enter into these Terms. NAVO is not directed to children, and we do not knowingly create accounts for people under 18.

You are responsible for the accuracy of the information you provide, for keeping your credentials confidential, and for all activity that occurs under your account. Notify us promptly at hello@mynavoapp.com if you believe your account has been compromised. We may require you to re-verify your identity by email to restore access.

NAVO is organized around households. A household may include more than one member, and members hold roles that determine what they can do. Household owners and admins can manage household settings, membership and roles; other members may have read-only or limited access.

• Content added to a household — assets, documents, photos, notes, timeline events and AI conversations tied to that household — is visible to the other members of that household according to their role.
• Do not add information to a shared household that you are not comfortable sharing with the other members of that household.
• Owners and admins can remove members and change roles, and removing a member does not delete content that member contributed to the household.
• If household ownership is transferred, the new owner receives the owner-level controls for that household.

You keep ownership of everything you put into NAVO. You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, process and create derived records from your content solely to operate, secure, support and improve the Service for you and your household. Derived records include, for example, text extracted from documents and label photos, search indexes and embeddings, classifications, and suggestions.

This license exists only to run the Service. We do not sell your content, use it for advertising, or publish it. The license ends when you delete the content or your account, subject to the deletion timelines below and to backups or records we must retain for a limited period.

You are responsible for having the rights necessary to upload the content you add, and for ensuring it does not violate the law or another person's rights.

NAVO includes AI-assisted features, including document and label text extraction, classification suggestions, warranty, recall and manual discovery, search over your documents, and the "Ask NAVO" assistant. To provide these features, relevant content you submit is sent to third-party AI providers through our AI gateway for processing, and results are returned to your household.

Important: AI output can be incomplete, out of date or wrong. NAVO's AI features are informational and assistive only. Do not rely on them for safety, recall, warranty, insurance, financial, legal, tax, medical, structural, electrical, gas, repair or other consequential decisions. Always verify with the manufacturer, your insurer, the official recall authority, or a qualified professional before acting.

You are responsible for reviewing and confirming AI-suggested values before you save them to your records.

NAVO may surface manuals, warranty information, recall notices, product data and links from third-party sources. We do not control, endorse or guarantee that material, and your use of a third-party site or document is subject to that third party's own terms. Verify third-party information before relying on it.

NAVO may offer a Free plan and paid subscription plans. The Free plan is currently available at no charge and does not require a payment method, but its features, limits or availability may change with reasonable notice where practical.

Paid-plan prices and billing intervals are shown before purchase. By confirming checkout through Stripe, you authorize Stripe to charge the selected subscription price and applicable taxes to your payment method on a recurring monthly or annual basis until you cancel.

Paid subscriptions automatically renew at the end of each billing period. The household owner can manage or cancel the subscription through NAVO's billing portal. Cancellation takes effect at the end of the current paid billing period, and paid access continues until then.

Except where required by law, subscription fees are non-refundable and we do not provide prorated refunds or credits for partial billing periods. If we change a paid-plan price, we will provide reasonable advance notice before the change applies to a future renewal, and you may cancel before that renewal.

Payment processing is provided by Stripe and is also subject to Stripe's terms and privacy policy. We may suspend paid features if a payment fails or a subscription is unpaid, while preserving any rights required by law.

You agree not to:

• Use the Service unlawfully, or upload content that is unlawful, infringing, abusive or that you have no right to share.
• Upload another person's personal or sensitive information without a lawful basis to do so.
• Attempt to access another household's data, bypass access controls or security measures, or probe, scan or test the Service's security without our written permission.
• Interfere with, overload or disrupt the Service, including automated scraping, bulk extraction, or abusing AI features to generate excessive load.
• Reverse engineer, decompile or attempt to derive source code except to the extent applicable law expressly permits.
• Use the Service or its AI features to develop a competing product or to train machine-learning models.
• Resell, sublicense or provide the Service to third parties outside your household.

We do not guarantee that the Service will be uninterrupted, timely, secure or error-free. We may modify, suspend or discontinue features, perform maintenance, or impose reasonable usage limits. Where practical, we will provide notice of material changes, but urgent security, legal or operational changes may occur without advance notice.

We do not provide a backup guarantee. While we take reasonable care with your data, you are responsible for keeping your own copies of anything important. You can export your data at any time from Settings.

You can request account deletion from Settings. When you do, your account enters a 30-day recovery period. During that window you can cancel the request and keep your account. After the window closes, your account and associated household data are permanently purged, including uploaded files, except for limited records we must retain for legal, security or accounting reasons.

Deleted assets follow a similar pattern: they move to a recoverable state and can be restored for a limited grace period before permanent removal. Deletion cannot be undone once the purge has run.

You may stop using NAVO at any time. We may suspend or terminate access if we reasonably believe you have violated these Terms, if your use creates a security, legal or operational risk, or if we discontinue the Service. Where practical and lawful, we will give notice and an opportunity to export your data. Sections that by their nature should survive termination — including content license limits, disclaimers, limitation of liability, indemnity and governing law — survive.

The NAVO software, design, interfaces, brand, name, logo and all related intellectual property belong to NAVO Technologies LLC and its licensors. These Terms grant you a limited, revocable, non-transferable right to use the Service; they do not transfer any ownership or grant any rights to our brand.

We welcome feedback. If you send us suggestions, ideas or bug reports, you grant us a perpetual, irrevocable, royalty-free right to use them without restriction or obligation to you. Please do not include confidential information in feedback.

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or uninterrupted or error-free operation. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

To the maximum extent permitted by applicable law, NAVO and its members, officers and personnel will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, lost goodwill, or the cost of substitute services, arising out of or relating to your use of the Service — including reliance on AI-generated output — even if we have been advised of the possibility of those damages.

Our total aggregate liability arising out of or relating to the Service will be limited to the maximum extent permitted by applicable law. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, gross negligence or willful misconduct. Some jurisdictions do not allow these limitations, so parts of this section may not apply to you.

You will indemnify and hold harmless NAVO Technologies LLC from third-party claims and related reasonable costs to the extent they arise from (a) content you upload that you did not have the right to upload, or (b) your use of the Service in violation of these Terms or applicable law. This does not apply to claims caused by our own misconduct or negligence, and we will notify you of any claim and let you participate in its defense.

These Terms are governed by the laws of the State of Ohio, United States, without regard to its conflict-of-laws rules. Any dispute will be brought in a court of competent jurisdiction located in Ohio, and you and NAVO consent to that jurisdiction. Nothing here prevents either party from seeking relief in small-claims court where available.

These Terms do not include mandatory arbitration or a class-action waiver, and they do not limit any rights you have under mandatory consumer-protection laws where you live.

We version these Terms. The current version and effective date appear at the top of this page. If we make a material change, we will update the version and effective date and give notice in the product before the change takes effect where practical, and we may ask you to accept the updated version. Continuing to use NAVO after a change means you accept the updated Terms.

Our Privacy Policy explains what we collect, how we use it, and the privacy controls available to you. It is incorporated into these Terms by reference.

Contact us at hello@mynavoapp.com. We send notices to the email on your account or through the product; you agree that electronic notices satisfy any legal requirement that a notice be in writing.

These Terms and the Privacy Policy are the entire agreement between you and NAVO about the Service. If a provision is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.